Aerial Service Manager
Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.
LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:
100% Employee Owned Company
Medical, dental and vision insurance plans
100% company paid short term and long-term disability coverage
401(k) Plan with company match
Company paid life insurance with optional additional coverage
Paid holidays and Paid Time Off (PTO)
Professional work environment
Arial Service Manager
We have an exciting opportunity for an Aerial Service Manager out of our Mountville branch. The Aerial Service Manager will supervise and lead the day-to-day activities of Shop and Road Technicians, CDL Heavy Truck Drivers and Service Support Staff. In addition, this individual will work with customers to resolve service-related inquiries or concerns.
Essential Job Functions:
Maintain staffing for the department. This includes hiring, training, motivation and monitoring staff performance.
Ensure new technicians are onboarded, trained, and mentored to maximize retention and improve productivity within their first two years of employment.
Ensure work orders flow through the department staff. Evaluate accuracy for billing and audit for billing readiness.
Ensure performance evaluations are being performed in accordance with company policy. Participate as needed. Conduct employee reviews for direct reports and implement Employee Performance Discussion form for coaching, recognition, or disciplinary action.
Evaluate various reports regarding department metrics (overtime, work in progress, revenue trends, etc.) as well as quarterly reports for customers or potential accounts.
Schedule visits with existing customers to ensure services are meeting their expectations; conduct drop-in sales calls to potential customers.
Respond to customer concerns or complaints with urgency regarding invoices or services rendered.
Support rental coordinators in establishing delivery routes and verifying equipment availability.
Working with Branch Manager, Parts Manager, and Product Support Manager, participate in strategy meetings.
Ensure technician enrollment and attendance in company provided service training classes.
All other duties as assigned.
High school diploma or equivalent GED
Two years of managerial experience
Four years related work experience
Computer skills using Microsoft products including Word and Excel
Ability to write emails and business correspondence
Must have a valid driver’s license and good driving record
Relevant mechanical, electrical, and hydraulic experience
Knowledge and experience in skill development and coaching employees or co-workers
Critical thinking and problem-solving skills
Ability to work independently
Good organizational, time management and customer service skills
Ability to work accurately and meet deadlines
High level of professionalism and the ability to follow up
Positive and friendly attitude toward customers and fellow team members
Ability to follow directions both written and verbally
Ability to use electronic devices for document submission