Help Desk Support Specialist

Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.


  • 100% Employee Owned Company

  • Competitive salary

  • Medical, dental and vision insurance plans

  • 100% company paid short term and long-term disability coverage

  • 401(k) Plan with company match

  • Company paid life insurance with optional additional coverage

  • Paid holidays and Paid Time Off (PTO)

  • Professional work environment

Help Desk Support Specialist

The Help Desk Support Specialist is responsible for providing day-to-day technical support to end users for hardware, software, and systems via email, phone, remote software, and in person.

Job Responsibilities:

  • Troubleshoot and resolve day-to-day technical issues for end user hardware, software, and systems; follow up with end users to confirm issues are fully resolved

  • Ensure all assigned tickets are categorized and closed with complete resolution notes

  • Escalate issues to Systems Administrator and/or IT Manager as needed

  • Configure end user access and equipment as part of the onboarding and termination processes

  • Install and upgrade end user workstations and other related IT equipment

  • Request and document all hardware and software needed and issued to end users

  • Install and upgrade end user software and set permissions based upon role

  • Create new mailboxes, assign permissions, set passwords within Office 365 environment (Exchange, SharePoint, OneDrive)

  • Complete end user profiles and distribution/security group assignments in Active Directory

  • Configure new users with phone, voicemail, and Jabber within Cisco UC platform

  • Assist and support technicians with iPad, iPhone, and service laptop issues

  • Investigate and correct work order dispatch issues in the Mobile field service solution

  • Add, set up, change vehicles and vehicle assignments within the ERP and Fleet platforms

  • Configure new and replacement GPS units and Dashcams within the Fleet platform

  • Support conferencing hardware and software solutions companywide

  • Support laser printers, MFPs, thermal label printers, and plotters companywide

  • Set up employees with access to the Employee Portal on the primary company website

  • Maintain accurate end user assignments in Verizon Wireless and Verizon Connect Reveal platforms

  • Maintain company master extension list and master tech extension list

  • Maintain company contact accounts used in the technician onboarding process

  • Provide fix and repair services as needed for IT related equipment

  • Provide meter readings to copy/print vendor for non-network devices as requested

  • Contribute IT content ideas for the company newsletter

  • Collaborate with IT team members to meet system, department, and organizational needs

  • Assist with projects as needed

  • Perform other duties as assigned

Job Qualifications:


  • Two (2+) years of related experience and/or training in a Help Desk support role.

  • Experience with ticketing software

  • Strong working knowledge of Windows 10 & 11 Pro and Office 365 Products, Apps, and Services within a network environment

  • Strong working knowledge of iOS and iPadOS

  • Problem solving skills and the ability to be resourceful using documentation

  • Excellent organizational and multitasking skills with strong attention to detail

  • Exceptional written and verbal communication skills, and the ability to follow up

  • Ability to write documentation and effectively present information to co-workers

  • Ability to work collaboratively and effectively as a team member

  • Sound decision making skills

  • Presents a professional demeanor

  • Ability to travel to all company locations as needed


  • Two (2+) years of experience in the equipment industry

  • Experience accessing computers, servers, and mobile devices with remote software

  • Experience supporting iOS and iPadOS applications in a managed environment

  • Basic Active Directory administration

  • Basic understanding of networking

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