Parts Support Specialist- Dock and Door
Posted on: Jan 21, 2021Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.
Parts Support Specialist- Dock and Door
The Parts Specialist is primarily responsible for fulfilling parts orders for internal and external customers throughout all the four Lift Incorporated branches.
Essential Job Functions:
Fulfilling Parts orders in person, over the phone, and electronically
Assisting customers and Service Technicians in selecting the correct Parts for maintenance or repair orders
Research Parts requests across multiple sources as needed
Provide updates to dock and door technicians and PSS as needed
Continual communication with all parties until order is fulfilled
All other duties as assigned
Basic Qualifications:
Experience working with Microsoft office
Provide outstanding customer service to internal and external customers
Display a positive and friendly attitude toward customers and fellow team members
Strong organizational, time management, customer service and problem-solving skills
Ability to work independently or a part of a team on a variety of job tasks
Ability to work accurately and meet deadlines
Preferred Qualifications:
High school diploma or equivalent GED (require
Must be 18 years or older (required)
Two (2) years experience with dock and door parts with designated understanding
Two (2) years experience in the Material handling field
Two (2) years experience with Microsoft Office Products
Working Conditions:
Able to sit most of the day, with occasional walking
Computer work throughout an 8-10 hour day
Wearing steel or composite toe shoes or boots during work hours are a requirement of this position
Requires use of fingers, hands, and arms on a consistent basis for keyboarding and phone work
Visual acuity (with or without correction) is required.
Standard office environment has moderate noise levels associated with computer equipment, customers, and phone conversations.
Occasionally lift 50 pounds and on occasion up to 75 pounds
Lift, Inc. Offers an Excellent Compensation and Benefit Plan, Including:
100% Employee Owned Company
Competitive salary
Medical, dental and vision insurance plans
100% company paid short term and long term disability coverage
401(k) Plan with company match
Company paid life insurance with optional additional coverage
Paid holidays and Paid Time Off (PTO)
Professional work environment
Monday through Friday hours with no weekend requirements
Job Type: Full-time