Parts Support Specialist
Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.
Parts Support Specialist
We have an exciting opportunity for a Parts Support Specialist located at our Leesport branch. This role is primarily responsible for processing and fulfilling orders for both internal service staff, and external customers. While also maintaining a very high level of customer service. Previous experience working in a parts department or the material handling industry is a plus, but we will train the right individual.
Essential Job Functions:
Responsible for communicating to customers and internal staff, in person, on the phone, or via email for various parts assistance requests.
Responsible for fulfilling customers and internal staff orders in a timely manner in person, on the phone, or via email.
Occasionally deliver parts to customers and internal staff in Schuylkill, Lebanon, and Berks counties
Work with internal team and external vendors on obtaining inventory to fulfill customer orders.
Occasionally pull & ship customer orders from within our stock room.
Assist stockroom personnel when needed.
Sometimes load and unload freight deliveries.
Responsible for data entry and data management for customer inquiries and orders
Communicate with other branches as required.
All other duties required by management.
Must be over the age of 18.
Must be detail oriented and have excellent attention to detail.
PA driver’s license and a clean driving record
High school diploma or Technical Degree in automotive field or equivalent field
Minimum of one (1) year experience with Microsoft Office and computer
Previous experience in a customer service role
Positive and friendly attitude toward customers and fellow team members
Must be able to follow directions both written and verbal.
Ability to remain calm in stressful situations.
Great organizational, time management, customer service and problem-solving skills
Ability to work independently or as part of a team on a variety of job tasks.
The ability to work accurately and meet deadlines.
Physical requirements include sitting most of time as well as walking.
Must be able to lift 50 pounds, and occasionally lift over 75 pounds.
Occasionally press customers tires
Operate material handling equipment as required.
LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:
100% Employee-Owned Company
Medical, dental and vision insurance plans
100% company paid short term and long-term disability coverage.
401(k) Plan with company match
Company paid life insurance with optional additional coverage.