Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.
LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:
100% Employee Owned Company
Medical, dental and vision insurance plans
100% company paid short-term and long-term disability coverage
401(k) Plan with company match
Company paid life insurance with optional additional coverage
Paid holidays and Paid Time Off (PTO)
Professional work environment
We have an exciting opportunity for a Service Analyst to work out of our Williamsport branch. The Service Analyst is responsible for analyzing branch level service department activities, creating a plan, and implementing steps to make departmental improvements in efficiency and profitability. This position will also track and manage the branch fleet vehicles, initiating ways to make improvements, implementing cost savings initiatives, and scheduling fleet maintenance and repairs.
Essential Job Functions:
Work in multiple in-house and third-party computer systems (Crown, Toyota, ERP system) to gather, process, and edit information, monitoring productivity and closing work orders.
Audit labor reports to ensure accuracy (OT, customer billing, Work in Progress (WIP) etc.).
Monitor the fleet maintenance schedule and initiate appropriate service.
Work with the Parts department to ensure supplies are available for additions to the fleet.
Create and maintain a system to track company supplied tools, PPE, uniforms, and equipment provided for the Service department.
Track response times for service calls and emails.
Analyze Key Performance Indicator (KPI) reports and summarize for management team.
Analyze compiled data and create actionable steps to increase departmental efficiency and profitability.
Assist Management team as needed on miscellaneous tasks and projects.
High school diploma or equivalent.
Proficiency with Microsoft Office Suite (Word, Excel, Power Point, Outlook etc.)
Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
Exceptional written and verbal communication skills.
Ability to work within deadlines in fast paced environment.
Ability to compile, analyze, implement, and see a project through to completion
Two (2) years of experience in equipment handling or automotive industry.
One (1) year report writing and presentation.