Service Manager

Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.


  • 100% Employee Owned Company

  • Competitive salary

  • Medical, dental and vision insurance plans

  • 100% company paid short term and long-term disability coverage

  • 401(k) Plan with company match

  • Company paid life insurance with optional additional coverage

  • Paid holidays and Paid Time Off (PTO)

  • Professional work environment

Service Manager

We have an exciting opportunity for a Service Manager out of our Williamsport branch. The Service Manager will supervise and lead Assistant Service Managers, Road and Shop Technicians who perform maintenance, and repair on forklifts and related products for the customers of Lift, Inc. Ensure and monitor effective workflow, maintain proper staffing levels, and oversee all service related functions pertaining to company needs.

Essential Job Functions:

  • Maintain staffing for the department. This includes hiring, training, motivation and monitoring staff performance.

  • Ensure new technicians are onboarded, trained, and mentored to maximize retention and improve productivity within their first two years of employment.

  • Ensure work orders flow through the department staff. Evaluate accuracy for billing and audit for billing readiness.

  • Ensure performance evaluations are being performed in accordance with company policy. Participate as needed. Conduct employee reviews for direct reports and implement Employee Performance Discussion form for coaching, recognition, or disciplinary action.

  • Evaluate various reports regarding department metrics (overtime, work in progress, revenue trends, etc.) as well as quarterly reports for customers or potential accounts.

  • Schedule visits with existing customers to ensure services are meeting their expectations; conduct drop-in sales calls to potential customers.

  • Respond to customer concerns or complaints with urgency regarding invoices or services rendered.

  • Support rental coordinators in establishing delivery routes and verifying equipment availability.

  • Working with Branch Manager, Parts Manager, and Product Support Manager, participate in strategy meetings.

  • Ensure technician enrollment and attendance in company provided service training classes.

  • All other duties as assigned.

Basic Qualifications:

  • High school diploma or equivalent GED

  • Two years of managerial experience

  • Four years related work experience

  • Computer skills using Microsoft products including Word and Excel

  • Ability to write meails and business correspondence

  • Must have a valid driver’s license and good driving record

Preferred Qualifications:

  • Relevant mechanical, electrical, and hydraulic experience

  • Knowledge and experience in skill development and coaching employees or co-workers

  • Critical thinking and problem-solving skills

  • Ability to work independently

  • Good organizational, time management and customer service skills

  • Ability to work accurately and meet deadlines

  • High level of professionalism and the ability to follow up

  • Positive and friendly attitude toward customers and fellow team members

  • Ability to follow directions both written and verbally

  • Ability to use electronic devices for document submission

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