Dock and Door Service Trainer

Lift, Inc. is Central Pennsylvania's exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

• 100% Employee Owned Company

• Competitive salary

• Medical, dental and vision insurance plans

• 100% company paid short term anlong-term disability coverage

• 401(k) Plan with company match

• Company paid life insurance with optional additional coverage

• Paid holidays and Paid Time Off (PTO)

• Professional work environment

Service Trainer

The Service Trainer is responsible for developing, implementing, and executing hands-on training programs for Service Technicians across the Dock & Door division. This role ensures that all technicians are equipped with the technical skills, safety knowledge, and procedural consistency required to deliver best-in-class service to our customers. Working closely with Operations, Safety, and Service Management, the Service Trainer supports technician onboarding, field evaluations, skills development, and continuous improvement across all branches.

Essential Job Functions:

• Technician Training and Onboarding • Deliver hands-on training for new technician hires, covering installation, service, and maintenance of loading dock equipment (including levelers, vehicle restraints, doors, seals & shelters, and other accessories as assigned). Conduct weekly group and individual New Hire training including safety, PIT and Forklift certification. • Lead orientation session on company tools, safety practices, service procedures, tablet training, and customer interaction standards.

• Field Auditing & Skills Assessment • Conduct in-field job audits in conjunction with Field Service Manager to assess technician performance, adherence to safety protocols, workmanship quality, and efficiency. • Provide real-time coaching and post-job feedback to promote improvement and accountability.

• Ongoing Education & Technical Development • Develop advanced training modules for tenured technicians focused on troubleshooting, new product training, and manufacturer updates. • Stay current with industry innovations and product updates to ensure team remains up to date while assisting Service Management team in further build-out of Carlisle training facility.

• Process Consistency & Documentation • Standardize service procedures and installation practices in collaboration with Service Management and Estimation. • Assist in the creation and maintenance of technician training manuals, software programs, checklists, videos, and internal job aids.

• Technician Growth & Retention Support • Mentor technicians seeking advancement to Lead or Senior Tech roles.Contribute to technician review processes with input based on observed field performance and technical competency.

• Cross-Functional Collaboration • Partner with Sales, Estimation, Operations and Safety teams to ensure service work aligns with quoted scopes and safety standards. • Assist Installation Support Supervisor in post-installation reviews to identify coaching opportunities and process gaps.

• Maintain industry and safety certifications as directed.

• Perform other duties as required for business operations.

Job Qualifications:

Minimum • Must be over 18 years old. • High school diploma or equivalent. • Five (5) of more years of experience in loading dock equipment service, installation, or technical training • Strong working knowledge of levelers, restraints, doors, and warehouse equipment • Proven ability to coach a lead other in field-based environments • Excellent interpersonal and communication skills. • Obtain and maintain PIT & MEWP certification (Lift provided) • Must have valid driver's license and good driving record. • Confident navigation of Microsoft Office Suite (Excel, Outlook, Word etc.) • Ability to use Tablet and work-related Apps. • Ability to work independently or on a team. • Ability to read and write the English language. • Ability to multitask and see a task through from start to finish while meeting deadlines. • Willingness to work outside of normal business hours as needed. • Display a positive and friendly attitude toward customers and fellow team members.

Preferred • OSHA-10 and OSHA-30 certifications or additional safety certifications preferred. • Strong organizational, time management, customer service and problem-solving skills. • Prior experience in training team members, constructing PowerPoint presentations, and developing process related protocols.